PRIVACY POLICY
We are ISSEY MIYAKE LONDON LIMITED, also known as ISSEY MIYAKE. This privacy notice is to let you know how we promise to look after your personal data. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
ISSEY MIYAKE LONDON LIMITED is registered in England, registration No. 03234989
Registered address: 6 Bevis Marks, London EC3A 7BA
If you have any questions or want more details about how we use your personal data, please let us know. See the how to contact us section below for all the different ways you can get in touch.
What personal information do we collect?
Communications:
- Letters, emails, chats and phone calls
Documentary data:
- Details that you offer about yourself for marketing and customer service purposes
- Any permissions, consents, or preferences that you give us
What types of personal data do we use?
Data we collect when you use our products and services:
- Payment and transaction data
- Your IP address when you visit our website or update your marketing preferences
- When you purchase or use our products and services
- When you apply for a refund
- When you talk to us on the phone
- When you use our websites
- In emails and letters
- Information you provide to us by filling in forms on our site or in store
- Through the recruitment process
Data from third parties we work with:
- Card associations
- Fraud prevention agencies
- Employment and reference agencies
- Government and law enforcement agencies
Who do we share your data with?
We may share your personal data with these organisations:
- Regulators and other competent authorities
- Fraud prevention agencies. All orders placed through our website are processed and checked for fraudulent intent by Signifyd. Their privacy policy is available on their website.
- Companies you ask us to share your data with
- We may need to share your personal data with other organisations to provide you with the product or service you have chosen. When you register your details with us, use our website or place an order online, we will share your data with Shopify and Klaviyo, whose privacy policies are available on their respective websites.
- If you request to receive marketing material from us by email or SMS this will be processed by a third-party provider, Klaviyo. Their privacy policy is available on their website.
How do we use your data?
Data Protection law says that we can use personal data only if we have a proper reason to do so. The law says we must have one or more of these reasons:
- To fulfil a contract we have with you
- When it is our legal duty
- When it is in our legitimate interest
- When you consent to it
A legitimate interest is when we have a legitimate business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below.
Serving our customers
What we use your personal data for:
- To deliver our products and services
- To manage our relationship with you or your business
- To develop new ways to meet our customers’ needs and to grow our business
- To develop and carry out marketing activities
- To study how our customers use our products and services
- To market our products and services
Our reasons:
- Your consent
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Keeping our records up to date
- Working out which of our products and services may interest you and telling you about them
- Developing products and services, and what we charge for them
- Defining types of customers for new products and services
- Seeking your consent when we need it to contact you
- As an active customer to keep you informed about new products and events
- Being efficient about how we fulfil our legal and contractual duties
Reducing crime and operating in a safe and lawful manner
What we use your personal data for:
- To detect, investigate, report, and seek to prevent fraud
- To manage risk for us and our customers
- To obey laws and regulations that apply to us
- To respond to complaints and seek to resolve them
Our reasons:
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Developing and improving how we deal with fraud, as well as doing our legal duties in this respect
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Operating our business effectively
What we use your personal data for:
- To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.
Our reasons:
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Developing our products and services
What we use your personal data for:
- To develop and manage our brand, products, and services
- To manage how we work with other companies that provide products and services to us and our customers
Our reasons:
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Developing products and services, and what we charge for them
- Defining types of customers for new products and services
- Being efficient about how we fulfil our legal and contractual duties
- Complying with regulations that apply to us
What happens if we send your data outside of the UK?
We will only send your data outside of the United Kingdom to:
- Comply with a legal duty
- Provide our products and services
If we do transfer information outside of the UK, we will make sure that it is protected in the same way as if it were being used in the UK. To do this, we will use one or more of these safeguards:
- Only transfer it to a country with privacy laws that give the same protection as the UK, as deemed by the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
- Ensure that a contract with the recipient is in place that means they must protect it to the same standards as the UK
- Transfer it to organisations that are part of Data Bridge. This is an extension to the EU-US Data Privacy Framework which sets privacy standards for data sent between the US and EU countries.
You can find out more about these safeguards on the Information Commissioner’s Office (ICO) website.
What happens if you choose not to give us your personal data?
We may need to collect personal data by law, or under the terms of a contract we have with you.
If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you.
Sometimes we might ask for information that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services.
How do we use your data for marketing?
We may use your personal data to tell you about relevant products and events. This is what we mean when we talk about ‘marketing’.
We will send you marketing based on what you tell us about yourself.
We will only send you marketing messages if we have either your consent or a legitimate interest. This is when we have a legitimate business or commercial reason to use your information that does not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time by clicking unsubscribe at the bottom of any marketing email, or by contacting us in writing.
How long will we keep your personal data?
We will keep your personal data for as long as you are a customer of ISSEY MIYAKE. The points below show how long we keep which information, and our reasons why.
What data:
- Personal data including transaction history and complaints
For how long:
- Up to six years after last contact
Our reasons:
- Keeping our records up to date, working out which of our products and services may interest you and telling you about them
- To respond to any questions, claims or complaints
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Do you want us to share what personal data we have about you, with you?
If you want us to share what information we have about you, please let us know. See the how to contact us section below for all the different ways you can get in touch.
If you do want to contact us, it would be helpful for us to complete your query if you provide us with your address, contact details and what you would like to have a copy of.
Sometimes you may be asked to provide proof of identity before we show you your personal data – this helps us prevent unauthorised access.
Is the personal data we have about you incorrect?
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us using one of the methods in the how to contact us section If you do, we will take reasonable steps to check its accuracy and correct it.
Do you want us to stop using your personal data?
You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. Please note such requests may not always be possible due to legal obligations we may have to keep such records. For example, ensuring you still have your rights under the Consumer Rights Act.
In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.
It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights. If this was to happen, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal data if:
- It is not accurate
- It has been used unlawfully but you do not want us to delete it
- It is not relevant anymore, but you want us to keep it for use in legal claims
- You have already asked us to stop using your data, but you are waiting for us to tell you if we can keep on using it
If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us using one of the methods in the ’how to contact us
Do you want to withdraw your consent or object to when we use our legitimate interest for marketing?
You can withdraw your consent or object to marketing at any time. If this is the case, you can do this by:
- Unsubscribing from an email you receive from us that contains the ‘unsubscribe’ link
- Contacting us and informing us by using the how to contact us section.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to contact us
If you have any questions or want more details about how we use your personal data, please let us know by:
- Submitting the ‘Contact Us’ form on our website (uk-store.isseymiyake.com)
- Email: privacy@issey.co.uk
- Post: ISSEY MIYAKE LONDON LTD., 33 Brook Street, London W1K 4HG
- Telephone: 020 7201 0000
You also have the right to complain to the Information Commissioner’s Office. You can use the relevant section of the Information Commissioner's Office website (ico.org.uk/concerns) to do this.